Decking expert, sales team and customer service. All in one.
Vesi has the know-how of a seasoned deck builder, the follow-up of your best salesperson and the patience of great customer service. It answers every customer by phone, text, website chat, email and WhatsApp, 168 hours a week, and books the survey for your team.
Example conversation. Business and customer details are made up.
Teams with Vesi win more jobs, and bigger ones.
Your team stays in charge of quoting and building. Vesi makes sure every customer gets an expert answer straight away, so more of them book, and they book with confidence.
higher conversion rate with Vesi than without it.
Vesi's own testinghigher average job value with Vesi than without it.
Vesi's own testinghours a week Vesi works. A full-time hire works about 40.
Every evening, weekend and bank holidayResults from Vesi's testing so far. Your results will depend on your business, and we'll go through the numbers with you on your demo.
Everything your customers need, from first question to booked survey.
Answers like a seasoned deck builder
Composite vs timber, upkeep, slopes, steps, balustrades and raised decks, explained clearly, using your products and guarantees.
Turns interest into booked surveys
Gets the size, budget, timing and photos, offers survey times, and follows up anyone who goes quiet.
Keeps every customer looked after
Replies in seconds, any time, in your business's name. Answers the "what happens next?" questions and asks for a review after the job.
Does the admin for you
One tidy summary per lead on your phone, every conversation in one place, and a clear view of which marketing brings in your jobs.
Hiring a team vs Vesi
| Hiring a team | Vesi | |
|---|---|---|
| Who you need | Technical adviser, salesperson, customer service, office admin | One system |
| Hours covered | About 40 a week each | 168 a week |
| Time to get up to speed | Months | 24 hours |
| Evenings, weekends and holidays | No | Yes |
| Customers at the same time | A few | All of them |
| Follow-ups and review requests | When someone remembers | Every time |
| Risk to you | Salaries, contracts, notice periods | Free until it books your first survey |
Win the jobs you're already paying for.
Every customer is answered, helped and followed up in your business's name, day or night. It never quotes prices or books jobs. That stays with you.
Every customer gets an expert answer in seconds
Calls your team can't take, texts, website chats, emails and WhatsApp messages are all answered straight away, with real decking knowledge.
Turned into a lead that's ready to quote
Vesi asks about size, material, slopes and steps, gets photos, and offers survey times. You get one tidy summary on your phone.
Enquiries that go quiet get won back
Friendly follow-ups to enquiries and quotes that went cold, and a review request once the job's done. Sent at sensible hours, and anyone can opt out.
Not a chatbot plugin. A complete system built for decking.
Built over 4 months specifically for decking businesses.
Leads that are ready to quote, not "call me back".
Vesi asks the questions you'd ask on the phone, one at a time, so you can price the job or book the survey on the first call back.
New lead: Sarah, BB5
- Job
- New deck
- Material
- Composite, grey
- Size
- About 4m × 5m (20m²)
- Ground
- Slopes away from house, needs steps
- Extras
- Glass balustrade, deck lights
- Old deck
- None, currently lawn
- Timing
- Before May
- Budget
- £4,000–£6,000
- Photos
- 3 received
- Call back
- Weekdays after 5pm
We set it up. You keep working.
Tell us about your business
Answer a few questions so we can work out what missed enquiries are costing you.
We connect your channels
Your phone number, inbox, website and WhatsApp. You keep the number your customers already know.
Call back ready to quote
Every enquiry gets a reply in seconds, and you get a tidy summary to price the job.
3 booked surveys in your first 30 days, or you never pay.
You pay nothing until Vesi books your first survey. If it hasn't booked you 3 in your first 30 days, you never pay at all. After that it's monthly, with no contract.
What could Vesi add to your sales?
Answer 8 quick questions about your enquiries, job values and win rate. We'll work out what 21% higher conversion and 14% higher job values would mean for your business.
Good to know
Does it replace my team?
No. Vesi handles first replies, questions and booking surveys, so your team spends its time quoting, selling and building. Your team can take over any conversation at any time.
How does it know about decking?
Vesi is set up with in-depth decking knowledge: materials, maintenance, slopes, steps, balustrades and the questions homeowners ask. Then it learns your business from your website and the details you give us, and you approve how it talks before it goes live.
Will my customers know they're talking to an assistant?
Yes. Vesi writes in your business's name and tone, but if anyone asks, it says it's an automated assistant. Most people just want a quick, helpful reply.
Will it give out prices or book jobs?
No. It never quotes prices, confirms availability or promises dates. It gathers the details and passes the lead to you to price.
Can I keep my phone number?
Yes. Calls you don't answer can be forwarded to Vesi using call forwarding on your existing number, so customers keep calling the number they already know.
What happens if a customer wants to speak to me?
Vesi stops, tells them you'll be in touch, and alerts you straight away.
What about people who don't want messages?
Vesi only replies to people who contacted you first, and anyone can reply STOP at any time.
How much does it cost?
Nothing until Vesi books your first survey. After that it's a monthly fee with no contract. We'll take you through it on your demo, using your own numbers.
Who sets it up?
We do. We connect your phone, inbox, website and WhatsApp and set Vesi up with how you talk to customers. You'll be live within 24 hours, and you don't need to touch any tech.
Is it only for decking companies?
We're starting with decking because the jobs are high value and owners spend most of the day on site. If you also do fencing, patios or landscaping, it handles those enquiries too.